Refund Policy

1. Overview

At Kodent Technologies, we are committed to delivering high-quality digital solutions that meet your business needs. We value our partnership with you and strive to ensure your complete satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds may be granted.

2. Eligibility for Refunds

Refunds are generally considered under the following circumstances:

• Project Cancellation: If you choose to cancel a project before work has commenced, you may be eligible for a full refund of the initial deposit.
• Non-Delivery: If we fail to deliver the agreed-upon project deliverables within the specified timeline (subject to reasonable delays and client cooperation), you may be entitled to a partial or full refund.
• Major Defects: If the delivered software contains critical defects that render it unusable and we are unable to fix them within a reasonable timeframe.

3. Non-Refundable Items

Please note that the following are typically non-refundable:

• Completed Milestones: Payments made for project milestones that have been completed, reviewed, and approved by you.
• Third-Party Costs: Any costs incurred for third-party services, licenses, plugins, or hosting fees purchased on your behalf.
• Change of Mind: Refunds are not typically granted if you simply change your mind after substantial work has been performed.

4. Requesting a Refund

To request a refund, please contact our support team with your project details and the reason for the request. We will review your case and respond within 5-7 business days.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: support@kodent.dev
Phone: +94 (72) 111-8606